Returns & Refunds
We accept returns of unused merchandise within 30 days of the purchase. Please note that all items must be returned unused and in the original packaging for a refund to be processed. Shipping costs will not be refunded.
If items are not received in their original packaging, but are unused, will be subjected to 15% restocking fee. Refund will be issued to the original payment method and should arrive within 3-5 working days. If there are any issues, please contact us at firstname.lastname@example.org and we will look into this for you.
Please note that any packages returned to us due to complications from the recipient (unclaimed, wrong address, undeliverable), will be either resent to a different address or reimbursed. Unfortunately, because the shipping label was purchased, shipping costs will not be refunded. This includes orders shipped under 'free delivery' promotion.